Need: Increased account volume created overwhelming over-time
demands on staff. There was not enough time in a day. RSP
became their nightshift creating a virtual 24/5 work week.
Solution: RSP performs at least 49 functions for PHP. The tasks cover all areas of operations: application entry in their agency system and CoverAll for AIG; loss run requests, MVR orders & review and gathering underwriting data from the Internet.
