ReSource Pro - How It Works

ReSource Pro offers a simple, easy-to-implement remote staffing solution. Unlike traditional outsourcing, remote staffing does not require moving companies to migrate their management system or data to an external provider. With remote staffing, the agency is in complete control. ReSource Pro assigns a dedicated team of processing specialists to your company. This team then logs in to your existing system the same way your regular employees would connect from home and carries out a variety of processing tasks instead of your company staff. Your company staff are then free to focus on more productive tasks like soliciting more business or spending more phone time with customers.

Plug and Play

With remote staffing, our teams plug in directly into company systems via the Internet. By connecting securely over the Internet to our clients’ systems ReSource Pro is able to operate seamlessly on their behalf. We receive daily task updates via electronic fax, email, suspense codes in your management system and according to scheduled priority lists. Our processing experts quickly become an integrated part of your staff.

Security Issues

With ReSource Pro none of your data ever leaves your system. Our processing specialists use your system directly by logging in remotely through a secure line. Access restrictions can be set, performance can be monitored and should you ever decide to end the relationship, you need only change your password to maintain exclusive control and access to your system.

Weekly Reports and Performance Metrics

ReSource Pro provides its clients with daily/weekly/monthly reports designed to allow our clients to easily monitor activity. Performance metrics are established early on and performance is evaluated on a regular basis. With a very high level of performance monitoring and quality control supervision we are able to offer our clients very low processing error rates..

IT Infrastructure

ReSource Pro uses the latest computer, software and communications technology. Each of our processing specialists uses at least two monitors to increase processing efficiency and reduce errors.

To use our services Client Agencies need only have very basic IT infrastructure:

Four Easy Steps to Getting Started:

	Identify Tasks for ReSource Pro: Client identifies together with ReSource Pro tasks that ReSource Pro can process on its behalf (typically 1-2 days)
	Document Workflow: Highly experienced ReSource Pro client integration experts perform process mapping at client site (typically 2-3 days)
	Setup: Dedicated team in China is selected, communications and connectivity are tested, and performance metrics for success and operational effectiveness are established (typically 1-2 days)
	Trial: ReSource Pro begins a one-moth free trial period of its services so that prospective clients can experience first hand the benefits ReSource Pro provides. Performance metrics are then reviewed and client decides whether to continue.

Satisfaction Guaranteed!

We are so confident about the great benefits our clients derive from our services that we offer prospective clients a one-month free trial period before requiring any kind of commitment. We do this because we want perspective clients to experience first hand the immediate impact our services have on their business.